Terms & Policies
TERMS OF GIFTWARE
DELIVERY ON SUNDAY OR PUBLIC HOLIDAYS
Sunday (except for Mother's, Father’s and Valentine Day) or Public Holiday deliveries are not available. Should you select Sunday or a Public Holiday for delivery, your order will automatically be delivered the next working day .
Please Note
95% of our orders are delivered between 24 to 48 hrs the 5% can be up to 72 hrs depending on how difficult it is to reach the recipient, Delivery of Art can take up to 3 to 5 working days to be delivered because of printing process. We will always keep the purchaser up to date in the process of delivery if their is any difficulties.
IF THE RECIPIENT IS NOT HOME
We do request that you check prior to ordering that someone will be at the address on the day of your requested delivery. If no one is at the given address to receive the delivery, our driver will leave the gift if it safe to do so. If for some reason it is not safe leave we will leave a calling card and do our best to return to the address the same day, however, an additional delivery charge may apply.
INCORRECT DELIVERY ADDRESS
Kiss kiss LoVE Gifts is not responsible if an incorrect address is supplied. Please be sure that you enter all the correct details at time of ordering and please enter as much information as possible. There is space for you to provide any special delivery instructions when you place your order and we encourage you to use it. If we are sent to an incorrect address, an additional delivery charge may apply to redirect the delivery.
REFUNDS
All of our giftware is checked and inpsected before being sent out, this is so we do not wast your time or our and in the event that we missed some part of this process, we will happily replace this product if received faulty or damaged, But if the gifts has been neglected or damaged by the recipient, We will not replace the gift because of their mistake or negligence ...
If you are dissatisfied with how we have dealt with your concern, you may contact our Chief Executive Officer, Paul on 0404297100 or by emailing kisskisslovegifts@gmail.com
Please see or blog for easy tips on caring for your giftware.
Happy SHOPPING at kiss kiss ….
PRIVACY STATEMENT
Kiss Kiss LoVE gifts acknowledges and respects the privacy of individuals. We support and are committed to complying with the Australian Privacy Principles and Guidelines endorsed by the Office of the Australian Information Commissioner. Any personal information we collect will only be used for the purposes we have collected it or as allowed under the law..
MARKETING
We will not provide your information to third parties for direct marketing. However, we may use your information to provide you with current information about our services (including new services being offered by us), changes to our Business or any benefits that we are made aware of that in good faith we believe may benefit you as a person.. If you do not wish to receive such information, you may at any time decline to receive it by telephoning us on (08) 93073748, by emailing us at kisskisslovegifts@gmail.com, We are committed to taking all reasonable steps to meet your request at the earliest possible opportunity.
UPDATING YOUR PERSONAL INFORMATION
It is important that any personal information we hold about you is accurate and up to date. During our relationship of providing services we may ask you to inform us if any of your personal information has changed.. We may ask you to inform us of any errors relating to personal information and to keep us informed of any changes relating to personal information. You may contact us at any time if you wish to make changes to your personal information, as we may rely on you to ensure the information we hold is accurate and complete.
ACCESS TO PERSONAL INFORMATION
We are committed to providing you with access to personal information we hold about you. You may request access to any of the personal information we hold about you at any time and we will take all reasonable steps to respond within five working days. We aim to respond immediately where we can, however we may need to contact other people or organizations to properly respond to your request.
Please note that we are not required to provide you with access to your personal information in certain circumstances. These include where the information relates to existing or reasonably anticipated legal proceedings or if such request is vexatious. If access is denied, you will be informed why that has occurred.
CORRECTION OF PERSONAL INFORMATION
If any of the personal information we hold about you is incorrect, inaccurate or out of date you should request that we correct the information.. Where possible, we will correct the personal information immediately, although we may require five working days where we need to consult other people or organizations to properly respond to your request.
If for any reason we refuse to correct personal information, you will be informed as to our reasons for not correcting the information.
SAFETY AND SECURITY OF PERSONAL INFORMATION HELD
We may store your personal information in paper and electronic form. kiss kiss LoVE gifts takes reasonable steps to protect your personal information by storing it in a secure environment. We also take reasonable steps to protect any personal information from misuse, loss and unauthorized access, modification or disclosure.
COMPLAINTS AND FEEDBACK
All service users have a right to complain about the service they are receiving without fear of retribution, and can expect complaints to be dealt with fairly, promptly, and confidentially by management.
If you are dissatisfied with how we have dealt with your personal information, you may contact our Chief Executive Officer on 0404297100 or by emailing kisskisslovegifts@gmail.com
kiss kiss LoVE gifts will acknowledge your complaint within seven days and provide a decision or feedback on your complaint within 30 days.
If you are dissatisfied with our internal response, you may make a complaint to the Privacy Commissioner who can be contacted via the Office of the Australian Information Commissioner website (www.oaic.gov.au) or on 1300 363 992.
FURTHER INFORMATION
Please contact us if you require further details about the way we manage your personal information.